13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Nissan Marietta Difference

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Recent Reviews from AutoNation Nissan Marietta

I had an accident in my company parking garage and had a good bit of damage to my passenger side front end. Filed a claim and had the repair work done at the AutoNation collision center (they are a part of the Autonation Nissan company, but operate out of an entirely different location that the actual dealership. Anyway- they fixed the cosmetic damage but after picking it up and while on the way home, I noticed the transmission was slipping. I called the collision center while driving home and let them know that I was experiencing problems with what sounded like the transmission. The Collision center told me to bring it to the Autonation dealership for inspection. Well, within 5 min of hanging up , my car died in the middle of the road. I ended up having it towed to Autonation (the dealership- not the collision center), and called my insurance company to let them know that something was still wrong with my car. They told me to have Autonation do a transmittion tear down to find out whether the issue could be linked to the accident or something else (to determine whether my insurance would cover to fix it or not). I coordinated that with Zack- service manager at autonation Nissan, to get that done. Since that first phone call to Zack, i was kept informed and updated of every step and concern along the inspection, repair process. Insurance wouldn't cover the cost to fix the transmission repair, but Zack assured me during the process that if the insurance company didn't cover it, autonation would- with no charge to me (apparently, something was missed (or not done properly) in the origional body work/repair from my accident at the autonation collision center). True to his and Autonation's word, I did not have to pay anything out of pocket. They replaced the transmission and got me back in my car after one more week or so in the shop. So far- no issues at all the way my car drives. Although the collision center may have missed something- they did a great job with the cosmetic repair. and the Autonation service department (Zack and team) provided great customer service after the issue was discovered.

runatlanta Jun 16, 2017

Worst car buying and by far the worst customer service experience ever from staff to management!!! If you are thinking of buying a new car here, RUN!!! I purchased a 2015 Nissan Murano yesterday and while the entire car buying experience was horible and the customer service was the worst, I pressed forward with the purchase because they were the only dealer in the area that had the exterior-interior combination that I wanted. After searching a car using the USAA car buying service, I received a quote from Stephanie Pierre for the exact car for $36,308. When I responded to honor the price, I was told it was a mistake, that I had been quoted for the 2014. Mind you the specs in the email and vehicle stated 2015 Nissan Murana SL. I let that go. The staff Jonathan Matsikira, the sales agent was very arrogant and dismissive. I endured it all because I wanted that color combination. When I test drove the car, I also noticed the front passage seat was broken. I brought that to Jonathan's attention. He told me ge could get it fixed right away and returned stating it had been fixed. Fast forward, I checked the car this morning, since I was soo tired from dealing with them last night. I had been charged for a retractable cargo cover that was not in the car, the cargo mart and other parts were just thrown in the trunk, and the broken front passenger seat was not fixed. I called Autonstion several times and once I told the receptionist the nature of my call, no sales agent or manager was available. After several persistent phone calls I finally got Jonathan, who wasn't pleased with the fact that I was upset and hung up the phone on me when I asked to speak with a manager. I get someone else on my next call and long story short, I never received the retractable cargo cover I was charged for, the cargo net was not installed and the broken seat is still broken. After spending $42K on a new car, the least a customer needs is a BRAND NEW CAR and EXCELLENT CUSTOMER SERVICE. Autonation earned a zero rating in my book. I will go to another Nissan dealer to get the repairs since the car is under manufacturer warranty. I never do business in any shape or form with another Autonstion.

Linda Arrey Jan 3, 2015

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Nissan Marietta Difference

Recent Reviews from AutoNation Nissan Marietta

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