When it comes to buying a new, certified pre-owned, or used vehicle, we at AutoNation Nissan Marietta want to help make your next decision process easier with the help of real reviews from real customers you can trust in Marietta and the surrounding area. Check out some of our recent reviews from sites like Cars.com, Facebook and more!

Recent Reviews from AutoNation Nissan Marietta

I'll update my review after I actually receive a call back from a tech at Nissan. I schedule appointments for one main reason... and it's because I have a busy schedule. I scheduled an appointment 3 days out for this morning at 7AM. I dropped my vehicle off last night so it could be checked out first thing this morning, reviewed, repaired and back to me. I just called at 12:40 PM and was given a lame excuse as to why my vehicle still wasn't even looked at yet. I've never made a 7PM reservation for dinner and needed to wait until 1AM before I was seated. The lady that answers the phone says they were "slammed" which isn't my problem since I had an appointment. Now I'm just waiting to see what they come up with and how long I'll be waiting for the return call. I'm just happy at this point that I didn't actually sit and wait at the dealer this morning... I would have been there ALL DAY apparently. Update: Called autonation at 12:06 PM and was told I would receive a call in an hour. It's now 3:22 PM. Very unprofessional. I'll be picking my Maxima up today and taking it elsewhere. Taking your car to a dealer is a joke as it is, but why pay more for this level of service!!? Update 2: After not receiving a call ALL day I called the service dept at Nissan to tell them I would be picking up my vehicle in which the guy says no problem. He called me back 5 minutes later and told me that my vehicle was not ready as it dismantled...WHAT!!?? The tech never called for my permission to begin repairs. He just said they moved forward with it because it was covered under warranty. I told them to more forward with the repairs since it was already torn down, but to keep me updated. Update 3: Today is Friday and my car has been in the shop since Wednesday night. I have not received 1 courtesy call to give me a status update. I guess I'll have to call THEM AGAIN!! Update 4: It was the valve body. Adam is the ONLY reason I would ever go back. His level of professionalism was top notch. If the dealer trained others to do what he does that place would be running as smooth as butter.

Floyd Bishop-Parker Apr 6, 2019

I never thought I would have a bad customer service experience at a dealership. I came in on a Saturday at 2 pm, I saw they were busy at the service area so I stood there holding my baby patiently waiting, after 15 minutes my arms got tired so I took a seat and kept looking to see if anyone was free yet. I walked up again and as I’m standing there no one bother to acknowledge my presence, I asked softly if anyone was free, one guy said “we’ll be right with you mam”, but what bothered me was how no one ever looked at me even when he told me this. At this point I’m starting to get frustrated. I asked up front who was the service manager which they said Jim. I walked back and approached a guy name Zack, I asked him if he knew where Jim was, he responded “that’s a good question, I would like to know to”... so unprofessional and then finally asked me do I need help. I started to tell him what’s been going on with my car, he quickly cut me off to tell me they wouldn’t even be able to run a diagnostic test on my car because they’re too busy and some service techs have already left for the day and the only thing they could do was a oil change and that they close at 5 “at this time it’s only 3:35 pm”, then he asked me if I even had an appointment. So I’m just confused as to if they couldn’t service me then why did they already took my car to the back and no one even knows the reason why my car is there in the first place?!? I told Mr.Zack to bring my car back, my mother in law comes and talks to them, I’m not sure what all was said but a different guy named Richard comes out and says I’ll be taken care of immediately and takes my car to the back. Apparently Mr Zack got an attitude with my mother in law as well and even said I had an attitude the minute I walked in the door. I mean seriously?!? I work in customer service I know how it goes, I would never want to make another person job difficult or give them a hard time. I couldn’t believe how this person was acting like that when you deal with people daily face to face at work, and of course still no sign of “Jim the service manager”. This was my second visit here, if my next visit is as bad as this one, I am willing to drive to Kennesaw’s Nissan Dealership location to receive better customer service, oh and also the service receptionist lady whole demeanor was like she was so ready to leave and I was holding her back from leaving, it wasn’t even closing time yet. I mean OMG who is hiring these people ?!?

Audrina Moon Jan 6, 2019

We purchased my very first car from this Nissan 10 years ago (prior to them moving down the street) and just last year I purchased a new Murano. In the past year, service has changed & it’s TERRIBLE. They lie, they scam, and you should take your business elsewhere. Oil changes have taken 2+ hours, even with an appointment, and the most recent visit was very unsettling. Originally, we brought the car in because the lift gate was not opening & so we also included an oil change when we made the appointment. After 2 1/2 hours of waiting, we were told that “a blanket or shirt was stuck in the lift gate and we took care of it today but next time we’re going to charge you”, and that there was a recall on the ABS system. I folded back the seats to get into the trunk when it wouldn’t open, so I knew when he said there was something stuck, that was most likely a lie. I had a rental car for 2 weeks, while the ABS system was on back order (not necessarily the service departments fault) but I would’ve appreciated if someone would have called to let me know after days go by and I have no word on my car. Instead, I had to call them for updates. When I got my car back, my gas tank was on E, my car was dirty & there were 362 miles added to my car. Wow!!! I was in shock, I informed Richard of my gas, the dirt, and the miles & he said “when they put the ABS system in, it must have malfunctioned the mileage”... WHAT?? Being a woman, and not having my boyfriend with me at the time, I guess he thought I was going to believe that. He did not want to fill my gas tank back up, and continued to repeatedly lie and tell me the ABS system is was caused the increase in mileage. I was in shock! The service manager then came out to tell me Richard did in fact lie to me multiple times, thinking I was an idiot, and that it was the technician that “made a clerical mistake and wrote down the wrong mileage” when I arrived 2 weeks ago. Wow! They did end up doing a piss poor job of detailing my car to make up for it, but when hundreds of miles are added to your car after you leave it for service, that’s completely unacceptable. Needless to say, we will not be returning. And to make matters worse, 2 days after I got my car back the lift gate would not open again. I called the service manager, and 8 days later I’m still waiting for a call back from him. I took my Murano to the Nissan in Kennesaw, and they informed me that they needed to replace a part which was causing issues in lift gates and it’s covered under my warranty. Which of course, this Nissan location failed to recognize. Seems like more scamming considering Richard told me “next time it doesn’t open we’re going to have to charge you”. He did not replace the needed part, so he knew the lift gate would end up failing again, to which I would need to come back and he would charge me without informing me it was covered under warranty. Christian, a young guy working was very helpful & polite throughout the matter. It was meaningful that he even remembered my daughters name, because he helped us 2 weeks prior when I left the car and when I picked the car up.

Alexandria Stephens Oct 26, 2018

I had an accident in my company parking garage and had a good bit of damage to my passenger side front end. Filed a claim and had the repair work done at the AutoNation collision center (they are a part of the Autonation Nissan company, but operate out of an entirely different location that the actual dealership. Anyway- they fixed the cosmetic damage but after picking it up and while on the way home, I noticed the transmission was slipping. I called the collision center while driving home and let them know that I was experiencing problems with what sounded like the transmission. The Collision center told me to bring it to the Autonation dealership for inspection. Well, within 5 min of hanging up , my car died in the middle of the road. I ended up having it towed to Autonation (the dealership- not the collision center), and called my insurance company to let them know that something was still wrong with my car. They told me to have Autonation do a transmittion tear down to find out whether the issue could be linked to the accident or something else (to determine whether my insurance would cover to fix it or not). I coordinated that with Zack- service manager at autonation Nissan, to get that done. Since that first phone call to Zack, i was kept informed and updated of every step and concern along the inspection, repair process. Insurance wouldn't cover the cost to fix the transmission repair, but Zack assured me during the process that if the insurance company didn't cover it, autonation would- with no charge to me (apparently, something was missed (or not done properly) in the origional body work/repair from my accident at the autonation collision center). True to his and Autonation's word, I did not have to pay anything out of pocket. They replaced the transmission and got me back in my car after one more week or so in the shop. So far- no issues at all the way my car drives. Although the collision center may have missed something- they did a great job with the cosmetic repair. and the Autonation service department (Zack and team) provided great customer service after the issue was discovered.

runatlanta Jun 16, 2017

Mine was a very positive experience at the AutoNation Nissan in Marietta, GA. I came to the dealership late on a Saturday afternoon simply to look over and test drive a new Nissan Quest. The deals (at that time) were fairly compelling compared with other used Quests a year or two old that I found online. I had no intention of purchasing a vehicle that day. Just wanted to personally evaluate this one mini-van since it was rated well by Consumer Report. The people I spoke with were friendly, the test drive went well, and then I left. No one attempted to high pressure me into a purchase. When I came home and mentioned the test drive to my wife, I said, "I think I'm in love." The vehicle is spacious and rides very smoothly. (Of course, the comparison was against my 22-year-old mini-van, so I guess I was prime to be swooned...) And with the backdrop of a CR thumbs-up, I was very interested. The following morning after looking one last time in autotrader, I saw that this same dealership had just posted a Certified Pre-Owned one-year-old Quest with under 11k miles at a compelling price - even when compared against the good deals on the new Quests. That day, I revisited the dealer with my wife and worked with a different sales person than the day before (since he wasn't in). His name is Jaime P., and he was very customer oriented toward us throughout. No pressure, went with us for a test drive, was knowledgeable about the vehicle, answered all our questions and didn't pressure us when we said we needed a night or two to sleep on it. We decided late the following day to make the purchase, catching Jaime on the phone after he had gone home. But he came back to work to walk us through the purchase with a finance guy. There was a 2-piece cargo area cover missing that was ordered for us at no additional charge (the retail cost of the 2 pieces is roughly $550; the vehicle wasn't new, so I guess they COULD have said "sorry"), and we paid $415 extra to have a trailer hitch installed by a nearby third-party company that Nissan works with. The dealership even offered me a loaner car while my Quest was at the hitch installation company, but I didn't really need it for the few hours it took to do the work, so I turned down the offer. The only reason I didn't give 5 stars on my experience with this dealership is because the day I came to the third-party business to have the hitch installed (after Nissan coordinated this with them and me), there was confusion over payment. I had already paid Nissan for the hitch as part of the overall purchase of the vehicle. However, Nissan had not submitted either a purchase order or a check to the hitch company before I arrived. Unfortunately, no one I worked directly with at Nissan was in the office that day, so I had to scramble on the phone searching for someone there who could confirm I had already paid. Finally found a person (not even a manager) who dug through paperwork to find it and agreed to call the hitch company to confirm. Whew! So all's well that ends well, but it was a bit stressful having the burden on me to find someone at Nissan to look up the transaction and make the call. Otherwise, this was a very positive experience, and I commend Nissan's professionalism, attention to us as customers, low pressure approach, and (in particular) Jaime. He was great to work with. Even after the purchase when I called a couple times to coordinate picking up the cargo covers and hitch installation. He didn't convey any sort of attitude, "Since we already have your purchase, your follow up calls are an annoyance to me." Actually, quite the contrary. He seemed eager to make sure it was a smooth experience. (Ok, it wasn't quite smooth after all, but he tried.) The deal was pretty dern good too...

mike910 Jul 1, 2014

I am very sorry for NISSAN but I am not anylonger considering this brand for myself to buy a new car.I visisted this dealership last week with my wife. We both drove our car there and it should have may be signaled or give the clue that we possible wanted to trade in one of our newer BMW's. Instead having a nice and warm greeting from a true sales professional during this chilling cold February day, we were "caught up" outside by a younger sales person, with a Haitian or Jamaican accent. No introduction of his at all. Just "How can I help you?" My wife and I were telling him that we would like to have a thourough overview of a 370Z coupe. Instead to guide us inside to warm-up he chased us through the lot, wheere exactly 2 models were standing. TWO MODELS! After asking him if there were other colors available than silver and black, he just followed his possible sales script of extras and transmission types I not aquired about. After asking him again about the colors and starting price points as well as if he would have different models to show us he actually started arguing and challenging me about the colors and said that there were more colors. Which one are still kept as his secret by today. To avoid getting even more cold outside (he did not even make a suggestion to get a car warmed up and possible test-driving it) I told him that I just want to do my own research and would like to have a brochure. This took him more than 3 minutes. He did not ask about me trading in possible, he did not ask me for my name or my phone number, he did not introduced me to a Manager - nothing. A very poor experience for me, who was really looking into this Nissan before this thing occured. I am also blaming the Sales Management, who had nothing to do than sitting on their sales tower and were hiding behind their desk. My wife and I were the only customer in this showroom at this time. So an excuse that they were busy will be not accepted. It is a shame for a Manufacturer like Nissan and the Team Group to have a store like this. I guess I will look into a comparable model at the Mazda or Hyundai range. Thank you for nothing!

osaka1964 Feb 14, 2010

While I have not visited this dealer in person, my experience dealing with them via internet emails and quotes certainly convinced me that I would be wasting my time making an actual trip to their dealership. I have been looking for a new Nissan Versa HB for my daughter and solicited several dealers for quotes via the Edmunds site. I received several back, including one from Team Nissan of Marietta GA. The other 3 quotes for a comparably outfitted Versa MB came in within $100-200 of each other, depending on processing fees, option differences, etc. All around $15000, give or take small change. The one from Marietta Nissan came in at $16,300. I called the internet guy who sent me the quote and questioned it - asked for a breakdown of the various prices, told him he was about $1300 higher than other dealers. Couldnt get any further info, other than to have him tell me to just come on in and discuss. Having all the options and base costs available to me, I went back and added up all the costs, for both TMV/Invoice & for MSRP for that particular car. Guess what? Their quote to me was MSRP right down the line! It was even slightly more than a straight MSRP I had developed. No dealer discounts, their processing fee was higher, tag & title was $30 more than all other dealers. In other words, it was RIPOFF CITY! I sent my figures back to the guy to prove MSRP pricing, and got a call soon after from the Sales Mgr, taking exception to my numbers, and telling me that all dealers were always similar in quote estimates. When I took exception, he became somewhat agitated, saying I wasnt comparing apples to apples, I didnt have final quotes from the others, etc. etc. He denied giving me an MSRP quote. Long story short, I said thanks but no thanks, and have a good Cash for Clunkers day. They may be the politest, lowest-pressure (doubtful) dealer in the Atlanta area, but as far as I can see, it would be a total waste to visit them for any kind of a deal. John in Atlanta

jray9640 Aug 11, 2009

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