Recent Reviews from AutoNation Nissan Marietta

I had an accident in my company parking garage and had a good bit of damage to my passenger side front end. Filed a claim and had the repair work done at the AutoNation collision center (they are a part of the Autonation Nissan company, but operate out of an entirely different location that the actual dealership. Anyway- they fixed the cosmetic damage but after picking it up and while on the way home, I noticed the transmission was slipping. I called the collision center while driving home and let them know that I was experiencing problems with what sounded like the transmission. The Collision center told me to bring it to the Autonation dealership for inspection. Well, within 5 min of hanging up , my car died in the middle of the road. I ended up having it towed to Autonation (the dealership- not the collision center), and called my insurance company to let them know that something was still wrong with my car. They told me to have Autonation do a transmittion tear down to find out whether the issue could be linked to the accident or something else (to determine whether my insurance would cover to fix it or not). I coordinated that with Zack- service manager at autonation Nissan, to get that done. Since that first phone call to Zack, i was kept informed and updated of every step and concern along the inspection, repair process. Insurance wouldn't cover the cost to fix the transmission repair, but Zack assured me during the process that if the insurance company didn't cover it, autonation would- with no charge to me (apparently, something was missed (or not done properly) in the origional body work/repair from my accident at the autonation collision center). True to his and Autonation's word, I did not have to pay anything out of pocket. They replaced the transmission and got me back in my car after one more week or so in the shop. So far- no issues at all the way my car drives. Although the collision center may have missed something- they did a great job with the cosmetic repair. and the Autonation service department (Zack and team) provided great customer service after the issue was discovered.

runatlanta Jun 16, 2017

Car: 5 Stars Facility: 5 Stars Choice: 4.5 Stars Personnel and Service 5++++++ Stars Shopping for a car was the last thing I wanted to be doing right now. I typically drive my cars until they die - and totalling my 2008 Nissan Altima was not in my near term plans. Needless to say, I did not come into this purchase with the best of attitude for getting a new car. My family has purchased many Nissans over the years. They are good cars. Those purchased in Atlanta were at a dealership near Alpharetta simply for convenience. However, from this point forward, if I am buying a Nissan, I will first stop at Autonation and ask for Duncan Guda. I have already given his name to colleagues as a straightforward person to work with if they are looking for a new car. Duncan and his colleagues provided excellent service, advice and patience in working with me. He is a consummate professional and I enjoyed his upbeat attitude and humor. In fact, I actually had a good time during this process! Duncan (and Rich) were both very respectful, straightforward, personable, and looked me in the eye. All of which I noticed and appreciated. Duncan took adequate time to go over every aspect of the car's functionality (even before we began negotiations) and did not talk 'down' to me. I walked out on two dealerships when looking for this car. One because the salesperson assumed I did not understand the technology and the second because the salesperson would not look me in the eye and talked to my (male) friend when discussing the price. I still don't see how he was able to remember everything about every car one the lot - but he was able to answer every single question I threw at him! He was very knowledgeable, and more importantly, accurate - amazing! Nissan has come a long way. Duncan showed me the video's - pretty cool technology. The Murano Platinum, especially the technology package, has much more than I expected but Duncan was familiar with every inch of the car. I really did not intend to drive away that night with the car; however, he and Rich made the transition seamless and on my way I went! Thank you Duncan, sincerely. I enjoyed meeting you, talking to you and working with you to purchase a new car. You have a good soul and a wonderful smile and you made the process of buying a new car fun and easy.... did I say 'fun'? Yes, it was. Please also thank Rich as well. You make a good team. Jacqueline 2016 Nissan Murano Platinum

Jacqueline Burkholder Nov 26, 2016

I scheduled an appointment for Saturday at 8 o'clock on October 15th for a oil change. I arrived a little early and was greeted by the service rep Richard which he appeared to be nice. Stepping out the vehicle to his station Richard mentioned am I here for a 15k service and I said no for a oil change. So he proceed to asked are you sure and I said yes. While completing the form I mentioned about my vehicle being here before by Hertz having work done to the transmission about 2 weeks ago and he said ok I'll pull it up by the vin number. Once I completed the form to took a seat. I waited for about 1hr and a guy comes up to say that my car looks good but it need a air filter and it was detected a small oil leak. Now I have this dumb founded look on my face like how I just had some work done to the motor. So he looks at me like SO!!! and asked what did I have done. After I told him what was done he proceed to say that I have traveled 1,100 mile, now I'm looking at him like what do one have to do with the other. So, I said that wasn't detected while the repairs to the motor was done and he was like it could have been hard to detect. So, he leaves and I'm really pissed off at this point and I felt I was brushed off because he didn't even say I'll look into it to see what work was done. After thinking about it I asked again some more questions and I get this cold shoulder look. At this point I'm done with this Nissan. I travel 30 miles bypassing a Nissan dealership that is 8 miles from my house to come to the one in Marietta because I heard good things. After I waited around 10 o'clock Richard asked me again about the air filter and I said no I'll come back later so he said ok I'll close out your ticket in 5 minutes but 5 minutes turned into 20 minutes. When Richard gave me the paper he asked if I wanted to donate to breaste cancer because a $2 charge on my bill. Who does that add a charge to your bill before asking? I told him no I didn't want the charge and Richard said that the cashier will take it off. I got to the cashier and she said Richard supposed to take the charge off. Ok, at this point I'm done and ready to go. First impression not good one and nobody still can't tell me why I have a oil leakage in a 2015 Nissan with only 40k. Thanks

Joseph Hardison Oct 18, 2016

We are currently in the market for an SUV. My husband and I purchased our F150 last year from AutoNation Ford and had a delightful experience! Since our experience last year was so positive, we decided to give AutoNation Nissan, their sister store, a shot. Wow, what a disappointment!! First of all, we had looked on AutoNation Nissan's website and found an Acura RDX to check out. We arrived mid day yesterday (Memorial Day) and parked. We weren't even out of our truck before a salesman approached our vehicle. (We're pretty sure the salespeople hide in the vehicles on the lot.) As I was getting our 4 year old out her carseat, he was standing there impatiently. We didn't even walk 2 ft before he introduced himself as Jeff and asked if anyone was helping us yet. We felt very uncomfortable from the start. My husband told Jeff we didn't need any help at this time, that we just wanted to walk around the RDX. He also explained that we would let him know if we needed him. Jeff ignored my husband's request and continued to walk closely with us. We felt very rushed. We approached the RDX and found right away that the vehicle had UNDENIABLY been in a front end collision. The front bumper was hanging, emblem cracked. We said "no way, this vehicle certainly hit something". Jeff insisted on getting the keys and carfax. I explained to him that I had previously worked at a reputable body shop for years and can see right away when a vehicle's been in an accident. Jeff continued on that "it probably wasn't a bad accident". Sadly, we did have every intention to walk around and browse the other vehicle on the lot, but not after this. We left immediately (probably were there a total of 5 minutes). We will never return to AutoNation Nissan. We will continue to look somewhere else and I recommend you do the same. Not to mention, I tried to look for a sales manager's email address today online and nothing is listed. I wanted to reach out first by email with this experience before blasting a negative review. I even tried to 'chat' with a representative' on their website. They would not provide me with an email address. Go figure.

Kimberly Wiesburg May 26, 2015

Worst car buying and by far the worst customer service experience ever from staff to management!!! If you are thinking of buying a new car here, RUN!!! I purchased a 2015 Nissan Murano yesterday and while the entire car buying experience was horible and the customer service was the worst, I pressed forward with the purchase because they were the only dealer in the area that had the exterior-interior combination that I wanted. After searching a car using the USAA car buying service, I received a quote from Stephanie Pierre for the exact car for $36,308. When I responded to honor the price, I was told it was a mistake, that I had been quoted for the 2014. Mind you the specs in the email and vehicle stated 2015 Nissan Murana SL. I let that go. The staff Jonathan Matsikira, the sales agent was very arrogant and dismissive. I endured it all because I wanted that color combination. When I test drove the car, I also noticed the front passage seat was broken. I brought that to Jonathan's attention. He told me ge could get it fixed right away and returned stating it had been fixed. Fast forward, I checked the car this morning, since I was soo tired from dealing with them last night. I had been charged for a retractable cargo cover that was not in the car, the cargo mart and other parts were just thrown in the trunk, and the broken front passenger seat was not fixed. I called Autonstion several times and once I told the receptionist the nature of my call, no sales agent or manager was available. After several persistent phone calls I finally got Jonathan, who wasn't pleased with the fact that I was upset and hung up the phone on me when I asked to speak with a manager. I get someone else on my next call and long story short, I never received the retractable cargo cover I was charged for, the cargo net was not installed and the broken seat is still broken. After spending $42K on a new car, the least a customer needs is a BRAND NEW CAR and EXCELLENT CUSTOMER SERVICE. Autonation earned a zero rating in my book. I will go to another Nissan dealer to get the repairs since the car is under manufacturer warranty. I never do business in any shape or form with another Autonstion.

Linda Arrey Jan 3, 2015

Mine was a very positive experience at the AutoNation Nissan in Marietta, GA. I came to the dealership late on a Saturday afternoon simply to look over and test drive a new Nissan Quest. The deals (at that time) were fairly compelling compared with other used Quests a year or two old that I found online. I had no intention of purchasing a vehicle that day. Just wanted to personally evaluate this one mini-van since it was rated well by Consumer Report. The people I spoke with were friendly, the test drive went well, and then I left. No one attempted to high pressure me into a purchase. When I came home and mentioned the test drive to my wife, I said, "I think I'm in love." The vehicle is spacious and rides very smoothly. (Of course, the comparison was against my 22-year-old mini-van, so I guess I was prime to be swooned...) And with the backdrop of a CR thumbs-up, I was very interested. The following morning after looking one last time in autotrader, I saw that this same dealership had just posted a Certified Pre-Owned one-year-old Quest with under 11k miles at a compelling price - even when compared against the good deals on the new Quests. That day, I revisited the dealer with my wife and worked with a different sales person than the day before (since he wasn't in). His name is Jaime P., and he was very customer oriented toward us throughout. No pressure, went with us for a test drive, was knowledgeable about the vehicle, answered all our questions and didn't pressure us when we said we needed a night or two to sleep on it. We decided late the following day to make the purchase, catching Jaime on the phone after he had gone home. But he came back to work to walk us through the purchase with a finance guy. There was a 2-piece cargo area cover missing that was ordered for us at no additional charge (the retail cost of the 2 pieces is roughly $550; the vehicle wasn't new, so I guess they COULD have said "sorry"), and we paid $415 extra to have a trailer hitch installed by a nearby third-party company that Nissan works with. The dealership even offered me a loaner car while my Quest was at the hitch installation company, but I didn't really need it for the few hours it took to do the work, so I turned down the offer. The only reason I didn't give 5 stars on my experience with this dealership is because the day I came to the third-party business to have the hitch installed (after Nissan coordinated this with them and me), there was confusion over payment. I had already paid Nissan for the hitch as part of the overall purchase of the vehicle. However, Nissan had not submitted either a purchase order or a check to the hitch company before I arrived. Unfortunately, no one I worked directly with at Nissan was in the office that day, so I had to scramble on the phone searching for someone there who could confirm I had already paid. Finally found a person (not even a manager) who dug through paperwork to find it and agreed to call the hitch company to confirm. Whew! So all's well that ends well, but it was a bit stressful having the burden on me to find someone at Nissan to look up the transaction and make the call. Otherwise, this was a very positive experience, and I commend Nissan's professionalism, attention to us as customers, low pressure approach, and (in particular) Jaime. He was great to work with. Even after the purchase when I called a couple times to coordinate picking up the cargo covers and hitch installation. He didn't convey any sort of attitude, "Since we already have your purchase, your follow up calls are an annoyance to me." Actually, quite the contrary. He seemed eager to make sure it was a smooth experience. (Ok, it wasn't quite smooth after all, but he tried.) The deal was pretty dern good too...

mike910 Jul 1, 2014

I am very sorry for NISSAN but I am not anylonger considering this brand for myself to buy a new car.I visisted this dealership last week with my wife. We both drove our car there and it should have may be signaled or give the clue that we possible wanted to trade in one of our newer BMW's. Instead having a nice and warm greeting from a true sales professional during this chilling cold February day, we were "caught up" outside by a younger sales person, with a Haitian or Jamaican accent. No introduction of his at all. Just "How can I help you?" My wife and I were telling him that we would like to have a thourough overview of a 370Z coupe. Instead to guide us inside to warm-up he chased us through the lot, wheere exactly 2 models were standing. TWO MODELS! After asking him if there were other colors available than silver and black, he just followed his possible sales script of extras and transmission types I not aquired about. After asking him again about the colors and starting price points as well as if he would have different models to show us he actually started arguing and challenging me about the colors and said that there were more colors. Which one are still kept as his secret by today. To avoid getting even more cold outside (he did not even make a suggestion to get a car warmed up and possible test-driving it) I told him that I just want to do my own research and would like to have a brochure. This took him more than 3 minutes. He did not ask about me trading in possible, he did not ask me for my name or my phone number, he did not introduced me to a Manager - nothing. A very poor experience for me, who was really looking into this Nissan before this thing occured. I am also blaming the Sales Management, who had nothing to do than sitting on their sales tower and were hiding behind their desk. My wife and I were the only customer in this showroom at this time. So an excuse that they were busy will be not accepted. It is a shame for a Manufacturer like Nissan and the Team Group to have a store like this. I guess I will look into a comparable model at the Mazda or Hyundai range. Thank you for nothing!

osaka1964 Feb 14, 2010

While I have not visited this dealer in person, my experience dealing with them via internet emails and quotes certainly convinced me that I would be wasting my time making an actual trip to their dealership. I have been looking for a new Nissan Versa HB for my daughter and solicited several dealers for quotes via the Edmunds site. I received several back, including one from Team Nissan of Marietta GA. The other 3 quotes for a comparably outfitted Versa MB came in within $100-200 of each other, depending on processing fees, option differences, etc. All around $15000, give or take small change. The one from Marietta Nissan came in at $16,300. I called the internet guy who sent me the quote and questioned it - asked for a breakdown of the various prices, told him he was about $1300 higher than other dealers. Couldnt get any further info, other than to have him tell me to just come on in and discuss. Having all the options and base costs available to me, I went back and added up all the costs, for both TMV/Invoice & for MSRP for that particular car. Guess what? Their quote to me was MSRP right down the line! It was even slightly more than a straight MSRP I had developed. No dealer discounts, their processing fee was higher, tag & title was $30 more than all other dealers. In other words, it was RIPOFF CITY! I sent my figures back to the guy to prove MSRP pricing, and got a call soon after from the Sales Mgr, taking exception to my numbers, and telling me that all dealers were always similar in quote estimates. When I took exception, he became somewhat agitated, saying I wasnt comparing apples to apples, I didnt have final quotes from the others, etc. etc. He denied giving me an MSRP quote. Long story short, I said thanks but no thanks, and have a good Cash for Clunkers day. They may be the politest, lowest-pressure (doubtful) dealer in the Atlanta area, but as far as I can see, it would be a total waste to visit them for any kind of a deal. John in Atlanta

jray9640 Aug 11, 2009

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