Recent Reviews from AutoNation Nissan Marietta

I did not have a good experience at AutoNation Nissan Marietta. I took my car in for a repair on my air bags because of a recall. I stood and waited for at least 15 minutes to speak to my assigned representative while other representatives walked around doing other things and sometimes doing nothing. Im not sure why they couldn't help me. I had to wait because my rep was dealing with an unhappy customer. Since I was waiting I could hear the way he was talking to her and hear her story. She definitely had a right to be unhappy. The rep was nice but used a condescending tone with her and with me later. He also had that "salesman tone" trying to get her to buy more services. Once it was my turn, he still left me alone inside for a full 5 minutes to go outside and deal with her again. She seemed to be very agitated. While he was gone another customer inside started yelling and threw a cup of ice in the floor and used profanity. He said it was his third time to wait 3 hours to get his recall fixed and they had just informed him it wasn't fixed. I realize this wasn't my problem but it was very telling to me to witness both these unhappy customers at the same time. It makes me think this happens often. My rep came back inside and didn't speak to me, he just held up his index finger while walking by to signal to me to wait longer. That was very unprofessional. When he could finally focus on my situation he lectured me for arriving with my gas light on. I just looked at him. When I finally got to leave he said he would call me with an update and they close at 7. I had been told this should take an hour and a half. Four and half hours later I called them myself to get an update and was told I would get a call back. Thirty minutes later my rep called and said it was done and my gas light was still on, as if I thought they would have filled the tank. That was about 5:30 and I said I would need to pick up after service hours which I had already found out was a regular thing they offer. He asked me to wait and come the next day (which would be Friday evening after my husband got home, a terrible time to drive through the metro area) because the receptionist often forgets to have people sign the paperwork. I needed to make dinner for my kids, not drive in Atlanta traffic to and from there instead of feeding my kids so he could "watch me sign the papers". Of course I said no, I would make sure to sign the papers. Im glad I didn't have to see him or the inside of the service center again. When I finally got into my car I saw weird fuzzy stringy stuff coming out of the dashboard where they had opened it to do the work and then didn't finish stuffing it in. At this point I will just pull that stuff out with tweezers. I will not be going back there for any reason. Good thing it was a free recall service!

Lauren Williams Sep 18, 2017

I live an hour and a half from Autonation Nissan but my son attends college down there. So I decided my son could take my 2007 Nissan Altima down there on his way back to school. So I call the service department and Zach answered the phone and told him I needed a new battery for the key and that the switch that turns the fan on for my heat and a/c didn't always turn on when you turn the knob on and that my air wasn't real cold. So Zach tells me he could replace the battery in my key for $6.00 and for the switch and air not being cold he would have to run diagnostic's which would be about $124.00 a piece because it was 2 different things so I was looking at around $240.00 for both diagnostic's and the key would be $6.00 begore taxes. So i said that's fine go ahead and do that and he said it would probably been done with diagnostic's around 4 p.m. So I call my son and tell him exactly what Zach had told me. All you have to do is drop it off we've already discussed everything. So around 3:20 my son texts me and says to call Zach on his cell phone. So I call Zach and he precedes to tell me that I need new brakes on the back, power steering fluid, he could check and see why the check engine light was on, I had fluid leaks ( which I didn't ask him to look at any of that just the air,switch and battery for key) and finally I needed a new air compressor which would cost them about $1240.00 but the switch that turns the fan on for my heat and a/c was turning on just fine there was nothing wrong with it. So i said are you sure its working because sometimes it comes on right away and sometimes you can turn the knob on it will not come on the whole time youre in the car. So he said he would recheck the switch and I told him I would talk to my husband about the compressor. My husband tells me to text him back and tell them to just fix that switch and put the battery in the key we would worry about the a/c next spring. So a little while later Zach text me back and says the switch is fine it's coming on and blowing heat just fine. I said ok I'll have my son come get it but if it was to not work when he leaves I'll have him bring it back so you can see it isn't working. He said that's fine so I said how much do we owe and I'll call and put it on my credit card. So he text me that I owe $453.08 after the diagnostic's and key after taxes. So naturally it floored me and my husband so my husband called him while I went to pick my other son up and Zach proceeds to tell my husband he discussed the prices with me this morning that he told me the diagnostic's would be $124.00 and the key was $320.00 before taxes. So I call Zach back to confront him cause that wasn't true that he'd never mention $320.00 to me. Zach you told me that it would be $6.00 to replace the battery did you not? Then Zach goes umm I'm confused I said what's there to be confused about we discussed a $6.00 battery he said I ask your son when he came in did it need a new key and my son knowing what I told him about the battery says yes. So then Zach has him sign paperwork NEVER DISCUSSING PRICES with my son. So I said I gave you instructions over the phone of what I wanted and that was a battery. Zach is saying oh I'm sorry for the misconceptions well that doesn't help me. Am I suppose to feel better now cause you made a mistake that cost me $320.00? I told Zach had he told me that key would cost that much I would be said we will continue to use it the same way we've been using.He proceeds to tell me he's not listening to this and hands the phone back to my son. He was very hateful and very unprofessional. So I pay the $453.08 and I told my son to get Zach's bosses name and he says my boss is aware of the misconceptions which is Jim Bishop. My son goes and gets in the car and guess what the switch that turns the fan on for my heat and a/c DOESN'T work. My son's goes back to tell him that he lied about the switch. Zach says tell your mom she can tell my boss that when she calls him. BAD BUSINESS! DON'T TAKE YOUR CAR HERE! THEY DO STUFF WITHOUT YOUR AUTHORIZATION!!!

Heather Patterson Aug 25, 2017

I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other dealership service programs when I paid off my car after the loss. But was reminded by the financial department at another dealership that these programs had to be cancelled and I would be refunded for what wasn't used depending on my mileage when the car was a loss. I called the dealership at least 6 times during the day with a false promise that the financial department would call me back. I had to get upset to finally get a call back by the financial dept, specifically the person in charge Mr.Richard Muhammad. He told me he couldn't cancel my services unless I went there myself, I live an hour away but I understood that this was a requirement so I went to the dealership, brought all the paperwork he requested and he cancelled all my services. A month passes by and still there was no check, so I called Nissan Corporate and the lady tells me ALL MY SERVICES ARE STILL ACTIVE WITH NO PENDING CANCELLATION. Thankfully, she was nice and helped me cancel it online with them, but she warned me that there were still some services active that she couldn't cancel because they were done through the dealership. So, again, I email Mr. Muhammad thinking that was the best way to reach him since he doesn't take calls, to ask him why they weren't cancelled and to please make sure the ones with the dealership are, since Corporate cancelled their share. A week passes by NO ANSWER, so I call and his voicemail said he was on vacation and he would return the next day. I still left a message telling him that I had emailed him and that I understood why he didn't answer since he was on vacation but that when he came back to please call me immediately so that we can finish the cancellation. A month has gone by and NO ANSWER. When it came to buying the car and sell me the stuff they were PROS but when it came to cancelling the services I get ignored, I feel like I need to beg to get WHAT IS FAIR and THAT IS NOT OK!!! I don't know what to do or who can help me anymore but I'm still waiting for them to refund me.

Michelle Ruales Aug 1, 2017

I had an accident in my company parking garage and had a good bit of damage to my passenger side front end. Filed a claim and had the repair work done at the AutoNation collision center (they are a part of the Autonation Nissan company, but operate out of an entirely different location that the actual dealership. Anyway- they fixed the cosmetic damage but after picking it up and while on the way home, I noticed the transmission was slipping. I called the collision center while driving home and let them know that I was experiencing problems with what sounded like the transmission. The Collision center told me to bring it to the Autonation dealership for inspection. Well, within 5 min of hanging up , my car died in the middle of the road. I ended up having it towed to Autonation (the dealership- not the collision center), and called my insurance company to let them know that something was still wrong with my car. They told me to have Autonation do a transmittion tear down to find out whether the issue could be linked to the accident or something else (to determine whether my insurance would cover to fix it or not). I coordinated that with Zack- service manager at autonation Nissan, to get that done. Since that first phone call to Zack, i was kept informed and updated of every step and concern along the inspection, repair process. Insurance wouldn't cover the cost to fix the transmission repair, but Zack assured me during the process that if the insurance company didn't cover it, autonation would- with no charge to me (apparently, something was missed (or not done properly) in the origional body work/repair from my accident at the autonation collision center). True to his and Autonation's word, I did not have to pay anything out of pocket. They replaced the transmission and got me back in my car after one more week or so in the shop. So far- no issues at all the way my car drives. Although the collision center may have missed something- they did a great job with the cosmetic repair. and the Autonation service department (Zack and team) provided great customer service after the issue was discovered.

runatlanta Jun 16, 2017

I took my car to AutoNation 3or 4 weeks ago for a CVT recall. I was in there for 1 hour and 45 minutes. I took the car back today for a second recheck on the CVT recall, due to whining noise, after the first check. My appointment was at 1:30. I arrived on time. I did not leave until 5:30 (4 hours later). When I started up my car, the air conditioner was turned on, I notice noise coming from the AC motor that sound very unpleasant. I turned the car off and went to get my service rep Adam. I asked him to listen to my AC, making a very unpleasant noise that I did not have before I arrived. He listen to the AC when I restarted the car, and agreed that it was the AC motor. I told him that it sound like it was about to go out and that I purchased the car 9 months ago and I have NEVER had an issue with my A/C, it worked perfectly up until I gave it to them to recheck the CVT again. I asked him what did the technicians due to my car within the 4 hours they had it (which is much longer the first time when they did the recall). He stated that they connected an electric device to check the component and then reset the CVT again. He then stated, I can call back and set up an appointment to have the AC taken care of, and asked if i had an extended warranty and to make sure that I have the warranty on hand when I call back. I explained this issue just occurred-I did not have it before coming. My question is-why do I need my extended warranty to take care of something that happen in their care, and if the technician only hooked an electric device to my car to check components, “ what were they checking and why was my a/c turned on when I started my car?” Needless to say while driving home the whining noise they were supposed to be fixing, the 4 hours they had my car, to “reset the CVT” sound even worse the second time around, than the first time they fixed it. I only had the car 9months. Their service is good for an oil change, anything else. Please Beware!!! Disgusted-I’m in the process of looking for a more reputable Nissan service center.

Dywana Lynch Apr 27, 2017

I have been using AutoNation Nissan for over three years, and I've never had any issues. My car was always properly cared for and returned in a timely manner. I have referred several of my friends to you. Unfortunately, this last trip was not at all what I've come to expect from you. There were a hundred different ways that my issues could have been solved, and weren't. First, upon dropping off my car, I was refused a rental. When I informed Adam that I always have one when leaving my car with them, he came back saying I was in luck because they had one available. He then turned to Laura, the cashier, and said "She drives an Altima Coupe, so really anything will suffice." Why not at least wait until I'm out of earshot to insult my car? Second, I was told that it was a hole in a "PVC pipe" causing the issues. I had guessed he just misspoke, but then he said it again a couple more times. Those aren't even in your car. Third, I was told that both the whining noise AND the acceleration delay would be solved by replacing a hose, but I was not told which hose was the culprit, and that it would only take an hour. Mind you, that my car had already been there for four days and I had to call several times, be left on hold, and leave 4 messages to get a response. I was told that the car had been taken on 10 test drives at 1 mile each, which will tell you absolutely nothing. I was told that even after so many test drives, no one knew that my check engine light never came on- indicating that it wasn't an exhaust system failure. I was told that they ran my car out of gas doing this and I'd be charged extra for it. And I was told it would be done by the end of the day. I agreed to pay. I never got a call to pick up my car. Then the next day, with no call. No calls until Tuesday. Eight days later. I was told that the hose had been replaced, but now the whining noise was still occurring. I asked why. I was told that the repair I was paying for wouldn't fix the car, and was told I needed to now spend another $1500. A hole in a hose 1- will NEVER cause intermittent noise. It will be constant or not at all, and 2- will not cost $1500 because I suddenly need a new exhaust system. I said no thanks. But wait, it gets better. I was told I could FINALLY get my car. So, eight days later at 8am, I went to collect my car, and upon arriving, Adam informed me that THE CAR WAS NOT FINISHED AND HE COULDN'T HELP BECAUSE THE MECHANIC HADN'T ARRIVED YET. I was furious. I left with the rental again. A few hours later, he called and said that my car, this time was finished. He also said that my car was washed and vacuumed, I suppose in a effort to make me feel special, even though that's a regular included service. All of this is ridiculous and could have been avoided- and I am currently deciding whether or not you have lost both my business and my support.

Whitni Mantooth Apr 20, 2017

I scheduled an appointment for Saturday at 8 o'clock on October 15th for a oil change. I arrived a little early and was greeted by the service rep Richard which he appeared to be nice. Stepping out the vehicle to his station Richard mentioned am I here for a 15k service and I said no for a oil change. So he proceed to asked are you sure and I said yes. While completing the form I mentioned about my vehicle being here before by Hertz having work done to the transmission about 2 weeks ago and he said ok I'll pull it up by the vin number. Once I completed the form to took a seat. I waited for about 1hr and a guy comes up to say that my car looks good but it need a air filter and it was detected a small oil leak. Now I have this dumb founded look on my face like how I just had some work done to the motor. So he looks at me like SO!!! and asked what did I have done. After I told him what was done he proceed to say that I have traveled 1,100 mile, now I'm looking at him like what do one have to do with the other. So, I said that wasn't detected while the repairs to the motor was done and he was like it could have been hard to detect. So, he leaves and I'm really pissed off at this point and I felt I was brushed off because he didn't even say I'll look into it to see what work was done. After thinking about it I asked again some more questions and I get this cold shoulder look. At this point I'm done with this Nissan. I travel 30 miles bypassing a Nissan dealership that is 8 miles from my house to come to the one in Marietta because I heard good things. After I waited around 10 o'clock Richard asked me again about the air filter and I said no I'll come back later so he said ok I'll close out your ticket in 5 minutes but 5 minutes turned into 20 minutes. When Richard gave me the paper he asked if I wanted to donate to breaste cancer because a $2 charge on my bill. Who does that add a charge to your bill before asking? I told him no I didn't want the charge and Richard said that the cashier will take it off. I got to the cashier and she said Richard supposed to take the charge off. Ok, at this point I'm done and ready to go. First impression not good one and nobody still can't tell me why I have a oil leakage in a 2015 Nissan with only 40k. Thanks

Joseph Hardison Oct 18, 2016

I was a little hesitant in taking my vehicle to this dealership. After repeated attempts to get a quote and schedule an appointment over the phone failed (voicemail messages never returned). I decided to read their reviews here on google and was astonished at how good the reviews were in comparison to other local dealerships. I decided to try to call again and actually got a person in the service department. The quote seemed fair for what I was needing so I scheduled an appointment. The dealership staff was professional and courteous and took very good care of my vehicle and the shuttle service from the dealership to my place of employment was good as well. The only reason why I did not give AutoNation Nissan Marietta a "5-Star" rating is back to those dreaded phone calls. This is where they dropped the ball. After having my truck "all" day, I decided to give them a call to see if it was ready for pickup. As stated earlier in my review, the calls were answered by the receptionist and transferred to service but I never received a call back. I finally decided to call and see if the shuttle driver could pick me up. I left another message in the service department and no call back. As a result, I incurred an Uber charge in the amount of $10.22 to get to the dealership to pick up my vehicle. Yes, it was repaired, washed and sitting in the back lot for quite a while. In summary, we will go to the good. Yes, AutoNation Nissan Marietta did a great job repairing my vehicle. The bad... They need a better system fielding and retrieving their calls. They're possibly losing a lot of business with their current system. The ugly... I the customer shouldn't have had to pay for a third party (Uber) to pick me up when AutoNation Nissan Marietta offers a free shuttle service. I hope this review helps improve some of AutoNation Nissan Marietta's processes and aids a consumer in making the right choice for themselves and their vehicle.

Geoffrey Sawyer Sep 14, 2016

Disclaimer: This review is for Autonation Nissan Marietta Service section. I have no idea about their sales section. Summary: Visit this place at your own risk! I have decided not to visit anymore. Pathetic! I had requested for battery replacement. They promptly charged for it, but did not replace it! I had to comeback and highlight this to get my new battery. Detail: 1. I approached AutNation at Cobb Parkway after learning about encouraging customer rating in social media 2. I requested for Oil change, air filter and oil filter replacement, tire rotation, and additionally battery replacement. 3. My check-in time was 9:50 AM. Waited till around 1:30 PM (that is understandable, I have no issue with that). 4. At check-out I was charged about $250 as discussed earlier. 5. I paid, and drove out thinking that everything is fine with my car. 6. Agreed, my car is quite old (2005 model). But is still MY car and I love it. So, after driving for about 6 miles I realized that something is not right. 7. I, actually, had requested for battery replacement. So, my impression was that I now have new battery. But, my car was still taking 4-5 seconds to ignition. Growing suspicious, I opened the hood. Surprise! My old battery greeted me with big smile. To add to my problem, I noticed that, usual Nissan sticker at drivers side is missing (sticker about- next oil change date. That is, they probably hadn’t changed the oil as well). 8. I did not need anything else to realize that, I was charged $250 for “nothing” (oh I forgot, they had washed my car super clean, thank you!). 9. I approached Autonation again and asked them to fix it. They admitted the mistake and fixed everything. The service associate repeatedly confessed that, it was NOT deliberate. Yes, I would trust his words and agree it was not intentional. But on bigger picture, what about quality of service? Forgetting to provide the service, but happy to charge for nothing? Sad to say this, but that is unacceptable. 10. Also, I knew that there was slight problem with front-wheel alignment. But, I did not have budget to fix it that day. But, during the service at autonation, they totally messed it up. So much so that, I can hardly drive my car now (barely good enough to take it to another service station may be). Now, I need at least $250 to fix this. So, to summarize… Dear Autonation.. Thank you for the service. But, most probably, I would not be vising Autonation again, ever. P.S: The sales area of this place is nice. Waiting area is comfortable. Washroom is clean. Service Associates/Sales Associates are courteous. But for me, this incident is good enough to stay away from this dealer.

Naveen Bhat Jul 18, 2015

We are currently in the market for an SUV. My husband and I purchased our F150 last year from AutoNation Ford and had a delightful experience! Since our experience last year was so positive, we decided to give AutoNation Nissan, their sister store, a shot. Wow, what a disappointment!! First of all, we had looked on AutoNation Nissan's website and found an Acura RDX to check out. We arrived mid day yesterday (Memorial Day) and parked. We weren't even out of our truck before a salesman approached our vehicle. (We're pretty sure the salespeople hide in the vehicles on the lot.) As I was getting our 4 year old out her carseat, he was standing there impatiently. We didn't even walk 2 ft before he introduced himself as Jeff and asked if anyone was helping us yet. We felt very uncomfortable from the start. My husband told Jeff we didn't need any help at this time, that we just wanted to walk around the RDX. He also explained that we would let him know if we needed him. Jeff ignored my husband's request and continued to walk closely with us. We felt very rushed. We approached the RDX and found right away that the vehicle had UNDENIABLY been in a front end collision. The front bumper was hanging, emblem cracked. We said "no way, this vehicle certainly hit something". Jeff insisted on getting the keys and carfax. I explained to him that I had previously worked at a reputable body shop for years and can see right away when a vehicle's been in an accident. Jeff continued on that "it probably wasn't a bad accident". Sadly, we did have every intention to walk around and browse the other vehicle on the lot, but not after this. We left immediately (probably were there a total of 5 minutes). We will never return to AutoNation Nissan. We will continue to look somewhere else and I recommend you do the same. Not to mention, I tried to look for a sales manager's email address today online and nothing is listed. I wanted to reach out first by email with this experience before blasting a negative review. I even tried to 'chat' with a representative' on their website. They would not provide me with an email address. Go figure.

Kimberly Wiesburg May 26, 2015

WOMEN BUYERS BEWARE!!! WOMEN BUYERS BEWARE!!! YOU WILL NOT BE RESPECTED HERE!!! I had contacted the internet manager Torey and went in to look at a car, but didn't have the intention of buying that day. Between Torey, Mohamed, and Shawn, I was persuaded to stay and I was bullied after 4 hours of being at the dealership to put down a deposit for a car that I had not seen so that they could bring the car form a different dealership (when I could have just gone to the other dealership to see it another day). I was reassured that if I did not like the vehicle, that I would get my deposit back since no legally binding documents were signed, nor anything that stated that the deposit was nonrefundable. As soon as I left I felt awful about the situation. I felt like I had been taken advantage of. I returned the next day and, I in fact did not like the vehicle. I did not take possession of the vehicle and never went into their financing office to purchase the vehicle. They told me the next day that the deposit was not refundable and they are pressuring me to go back to the dealership so that they can pressure me and bully me again into buy the vehicle. I spoke with the internet manager (Torey), to his manager (Shawn), and to the general manager of the store (Dustin), and all 3 told me that they would not refund me the deposit. They said that I had to go back to the dealership and look at my options (none of which include getting my money back), but I believe it is an attempt to bully me again and I refused to go back. I called their customer service and it wasn't until a week later after contacting their customer service and escalating the issue that the general manager Dustin said to me,"I'm only getting involved and refunding you the deposit because you are a customer of Eloy (I used to get all my service done there) and I was under the misunderstanding that another dealership was trying to take your business away by offering you a lower deal for a different colored car." I just agreed with him until I got my deposit refunded to my credit car. The NERVE of this guy to tell me he was doing me a favor by returning MY money (at the time I wanted a different color of the same car and Nalley Nissan was offering me a lower deal). Furthermore, Mohamed treated me like a naive little girl who did know what she was doing with all that money. Sir, I worked hard for my money and I did my homework on the car that I wanted before I ever went into the dealership. People that treat women like lesser beings should never work in customer service. I WILL NEVER DO BUSINESS WITH ANOTHER AUTONATION DEALERSHIP AGAIN IN MY LIFE! Needless to say I went with a Toyota Prius from MILTON MARTIN in GAINSVILLE. People that base their business plan on Christian values are better to deal with in sales, regardless of your religious believes and/or affiliations.

Marti, She Likes to Party! Jan 28, 2015

I have been singing the praises of my Nissan Leaf since I got it, but no more! So rude! I am very disappointed with Nissan and this dealership in specific. I am an owner of a Leaf that I bought at a different dealership. Because of my range anxiety I was assured that I could charge my EV for free at any Nissan dealership (which I had done in the past at this location). After waiting 30 minutes for another Leaf to get done charging I walked up to the 440V charger only to find out that you have to swipe a Evogo card to charge. I was low juice and was cutting it very close. When I discovered that I now had to pay I went to the receptionist (an African-American woman) and told her that I did not know that you had to have an Evgo card to charge and asked if I could get a courtesy charge this time. The first words out of her mouth were "Did you buy your car here?" to which I replied no. She told me that if I didn't have a card that I could not charge on the 440V. She informed me I could charge up on the much much slower 220V charger. I did not have 5 hours to wait for my car to charge so I again asked her if I could get a courtesy charge on the 440V. She very rudely and in no uncertain terms told me no. You are probably thinking that I went in there with a hot head and started the conversation off with an attitude but that was not the case. I went back out side and called my sales guy at the dealership I bought my Leaf and he couldn't believe that they would not just this once let me charge. As I was talking on the phone two more people pulled up and tried to charge as well. They were not informed that you need an Evgo card to charge and were as surprised as I was. You would think that Nissan would at least send out an email explaining the change. All three of us went inside the dealership and asked to speak to a manager. The manager told us that we could do it this time but from now on we needed to have a card. That was fine with me because I really don't mind paying. The problem is that there is not a way to pay without an Evgo card. As I was leaving a tall white guy (another manager I guess) followed me out the door. I assume he was a manager because he was standing there with the other manager and threw in his two cents worth while we were talking. As I was leaving he followed me out of the door and started telling me about how unloyal customers are these days and that he had seen people leave and never come back over five dollars. I tried to engage him in conversation but I didn't realize it was one way because he wouldn't let me talk. I waved him off and continued walking. I let the guy that came after me go ahead of me because he had a lower charge than I did and I left, hoping I wouldn't be stranded on the side of the road. I did make it home thank goodness. ***UPDATE*** The GM of Autonation Nissan (Dustin Fleishman) called me shortly after I posted the review and extended his apologies. After our conversation I feel better about the ordeal.

Robert Farrington Jan 9, 2015

Worst car buying and by far the worst customer service experience ever from staff to management!!! If you are thinking of buying a new car here, RUN!!! I purchased a 2015 Nissan Murano yesterday and while the entire car buying experience was horible and the customer service was the worst, I pressed forward with the purchase because they were the only dealer in the area that had the exterior-interior combination that I wanted. After searching a car using the USAA car buying service, I received a quote from Stephanie Pierre for the exact car for $36,308. When I responded to honor the price, I was told it was a mistake, that I had been quoted for the 2014. Mind you the specs in the email and vehicle stated 2015 Nissan Murana SL. I let that go. The staff Jonathan Matsikira, the sales agent was very arrogant and dismissive. I endured it all because I wanted that color combination. When I test drove the car, I also noticed the front passage seat was broken. I brought that to Jonathan's attention. He told me ge could get it fixed right away and returned stating it had been fixed. Fast forward, I checked the car this morning, since I was soo tired from dealing with them last night. I had been charged for a retractable cargo cover that was not in the car, the cargo mart and other parts were just thrown in the trunk, and the broken front passenger seat was not fixed. I called Autonstion several times and once I told the receptionist the nature of my call, no sales agent or manager was available. After several persistent phone calls I finally got Jonathan, who wasn't pleased with the fact that I was upset and hung up the phone on me when I asked to speak with a manager. I get someone else on my next call and long story short, I never received the retractable cargo cover I was charged for, the cargo net was not installed and the broken seat is still broken. After spending $42K on a new car, the least a customer needs is a BRAND NEW CAR and EXCELLENT CUSTOMER SERVICE. Autonation earned a zero rating in my book. I will go to another Nissan dealer to get the repairs since the car is under manufacturer warranty. I never do business in any shape or form with another Autonstion.

Linda Arrey Jan 3, 2015

Mine was a very positive experience at the AutoNation Nissan in Marietta, GA. I came to the dealership late on a Saturday afternoon simply to look over and test drive a new Nissan Quest. The deals (at that time) were fairly compelling compared with other used Quests a year or two old that I found online. I had no intention of purchasing a vehicle that day. Just wanted to personally evaluate this one mini-van since it was rated well by Consumer Report. The people I spoke with were friendly, the test drive went well, and then I left. No one attempted to high pressure me into a purchase. When I came home and mentioned the test drive to my wife, I said, "I think I'm in love." The vehicle is spacious and rides very smoothly. (Of course, the comparison was against my 22-year-old mini-van, so I guess I was prime to be swooned...) And with the backdrop of a CR thumbs-up, I was very interested. The following morning after looking one last time in autotrader, I saw that this same dealership had just posted a Certified Pre-Owned one-year-old Quest with under 11k miles at a compelling price - even when compared against the good deals on the new Quests. That day, I revisited the dealer with my wife and worked with a different sales person than the day before (since he wasn't in). His name is Jaime P., and he was very customer oriented toward us throughout. No pressure, went with us for a test drive, was knowledgeable about the vehicle, answered all our questions and didn't pressure us when we said we needed a night or two to sleep on it. We decided late the following day to make the purchase, catching Jaime on the phone after he had gone home. But he came back to work to walk us through the purchase with a finance guy. There was a 2-piece cargo area cover missing that was ordered for us at no additional charge (the retail cost of the 2 pieces is roughly $550; the vehicle wasn't new, so I guess they COULD have said "sorry"), and we paid $415 extra to have a trailer hitch installed by a nearby third-party company that Nissan works with. The dealership even offered me a loaner car while my Quest was at the hitch installation company, but I didn't really need it for the few hours it took to do the work, so I turned down the offer. The only reason I didn't give 5 stars on my experience with this dealership is because the day I came to the third-party business to have the hitch installed (after Nissan coordinated this with them and me), there was confusion over payment. I had already paid Nissan for the hitch as part of the overall purchase of the vehicle. However, Nissan had not submitted either a purchase order or a check to the hitch company before I arrived. Unfortunately, no one I worked directly with at Nissan was in the office that day, so I had to scramble on the phone searching for someone there who could confirm I had already paid. Finally found a person (not even a manager) who dug through paperwork to find it and agreed to call the hitch company to confirm. Whew! So all's well that ends well, but it was a bit stressful having the burden on me to find someone at Nissan to look up the transaction and make the call. Otherwise, this was a very positive experience, and I commend Nissan's professionalism, attention to us as customers, low pressure approach, and (in particular) Jaime. He was great to work with. Even after the purchase when I called a couple times to coordinate picking up the cargo covers and hitch installation. He didn't convey any sort of attitude, "Since we already have your purchase, your follow up calls are an annoyance to me." Actually, quite the contrary. He seemed eager to make sure it was a smooth experience. (Ok, it wasn't quite smooth after all, but he tried.) The deal was pretty dern good too...

mike910 Jul 1, 2014

First and far most, i bought a Nissan 370Z for Team Nissan Marietta on October 31, 2010. The car is great but i am having issues with canceling my warranty with them. Its all sweet when you purchase it and when you want to cancel it, problems start surfing up. I went up there to cancel two of my warranties and after 12 weeks, nothing was done or processed. I am not sure if this is the way they are trying to do this so that they can pro-rate my warranties after 60 days of purchase. The warranty was filed for cancellation the second week of purchasing my vehicle from them. I did this through one of the finance officer and apparently nothing was processed. I called Nissan Toll free number and nothing was filed. Then i was redirected to Team Nissan Marietta's Warranty Department which i have no knowledge of, even they said that nothing was filed in. So tell me what happen there? I am absolutely ferocious right now thinking that i am getting a check in my mail for the cancellation. All i hear is excuses about the weather making it hard for them to do their job. I mean, the warranty department and the office area is probably not too far apart. Even if it was snowing out there, does the snow lands inside the building as well? Bad excuse buddy... I hope someone from Team Nissan Marietta reads this and do something about it. Dear Team Nissan Marietta, I believe after this comment, a lot of people will probably reconsider buying a vehicle from you guys. Bad service to me is a turn off to recommend anyone to you guys. All i hear from you guys is to make me a very happy customer...well, you guys failed terribly and horribly. I am never been unsatisfied purchasing something before. I think you guys are the ultimate in doing that. Oh..sweet talk you to buy all the warranty and then when it comes to removing it...NO....I can't...Well....Hang on to it for a little bit more.... Love my car but hate your service is what i have to say to you guys in Team Nissan Marietta. I own two Nissan and will never buy another car from you guys. Great job Robocop!

A Google User Feb 11, 2011

I am very sorry for NISSAN but I am not anylonger considering this brand for myself to buy a new car.I visisted this dealership last week with my wife. We both drove our car there and it should have may be signaled or give the clue that we possible wanted to trade in one of our newer BMW's. Instead having a nice and warm greeting from a true sales professional during this chilling cold February day, we were "caught up" outside by a younger sales person, with a Haitian or Jamaican accent. No introduction of his at all. Just "How can I help you?" My wife and I were telling him that we would like to have a thourough overview of a 370Z coupe. Instead to guide us inside to warm-up he chased us through the lot, wheere exactly 2 models were standing. TWO MODELS! After asking him if there were other colors available than silver and black, he just followed his possible sales script of extras and transmission types I not aquired about. After asking him again about the colors and starting price points as well as if he would have different models to show us he actually started arguing and challenging me about the colors and said that there were more colors. Which one are still kept as his secret by today. To avoid getting even more cold outside (he did not even make a suggestion to get a car warmed up and possible test-driving it) I told him that I just want to do my own research and would like to have a brochure. This took him more than 3 minutes. He did not ask about me trading in possible, he did not ask me for my name or my phone number, he did not introduced me to a Manager - nothing. A very poor experience for me, who was really looking into this Nissan before this thing occured. I am also blaming the Sales Management, who had nothing to do than sitting on their sales tower and were hiding behind their desk. My wife and I were the only customer in this showroom at this time. So an excuse that they were busy will be not accepted. It is a shame for a Manufacturer like Nissan and the Team Group to have a store like this. I guess I will look into a comparable model at the Mazda or Hyundai range. Thank you for nothing!

osaka1964 Feb 14, 2010

While I have not visited this dealer in person, my experience dealing with them via internet emails and quotes certainly convinced me that I would be wasting my time making an actual trip to their dealership. I have been looking for a new Nissan Versa HB for my daughter and solicited several dealers for quotes via the Edmunds site. I received several back, including one from Team Nissan of Marietta GA. The other 3 quotes for a comparably outfitted Versa MB came in within $100-200 of each other, depending on processing fees, option differences, etc. All around $15000, give or take small change. The one from Marietta Nissan came in at $16,300. I called the internet guy who sent me the quote and questioned it - asked for a breakdown of the various prices, told him he was about $1300 higher than other dealers. Couldnt get any further info, other than to have him tell me to just come on in and discuss. Having all the options and base costs available to me, I went back and added up all the costs, for both TMV/Invoice & for MSRP for that particular car. Guess what? Their quote to me was MSRP right down the line! It was even slightly more than a straight MSRP I had developed. No dealer discounts, their processing fee was higher, tag & title was $30 more than all other dealers. In other words, it was RIPOFF CITY! I sent my figures back to the guy to prove MSRP pricing, and got a call soon after from the Sales Mgr, taking exception to my numbers, and telling me that all dealers were always similar in quote estimates. When I took exception, he became somewhat agitated, saying I wasnt comparing apples to apples, I didnt have final quotes from the others, etc. etc. He denied giving me an MSRP quote. Long story short, I said thanks but no thanks, and have a good Cash for Clunkers day. They may be the politest, lowest-pressure (doubtful) dealer in the Atlanta area, but as far as I can see, it would be a total waste to visit them for any kind of a deal. John in Atlanta

jray9640 Aug 11, 2009

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